How do you know you won't like it if you've (never) tried it? Preference discovery and data design
Sebastiano Della Lena, Alessio Muscillo, Paolo Pin
TLDR
This paper introduces a data-design framework showing how firms shape consumer preference discovery through bundled consumption experiences.
Key contributions
- Introduces a "data-design" framework for preference discovery, where data structure shapes learning.
- Bundling generates correlated exposure, propagating utility surprises through co-consumption networks.
- Bias-targeted design can amplify misperceptions and shut down preference learning.
- Popularity-biased bundles slow learning; correlation-breaking bundles accelerate discovery.
Why it matters
This framework explains how dominant platforms can sustain biased demand by designing consumer exposure. It suggests that effective regulation may need to intervene on the structure of exposure itself, not just prices or market shares.
Original Abstract
Consumers discover their preferences through experience, yet the sequence and composition of those experiences are often designed by firms, digital platforms, or policymakers. We introduce a ``data-design'' framework for preference discovery, in which the structure of consumption data shapes learning. Bundling generates correlated exposure across goods, so utility surprises propagate through the co-consumption network. When estimation errors are known, bias-targeted design can shut down learning and amplify misperceptions. Conversely, robust design uses only the geometry of past co-consumption: popularity-biased bundles slow learning, while correlation-breaking bundles accelerate preference discovery. The framework thus explains how dominant platforms can sustain biased demand through exposure design, and why effective regulation may need to intervene on the structure of exposure itself rather than only on prices or market shares.
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